Wagonex

Wagonex connected us to 'Electric Zoo' who tried to claim all sorts of damages upon return of the vehicle. We had rented the vehicle for over 6 months, and there were small superficial scratches to 1 or 2 of the wheel hub-caps. Normal wear and tear. Electric Zoo wanted money to replace all four wheels and also charged us for full valetting even though we had the car fully cleaned at a garage. This is blatant profiteering. Do not use unless you want an extremely large bill upon checkout. Ours was over £700!

Rating:  1/5

My first experience of having a subscription car has been through Wagonex and I am delighted with the service I have received. From the beginning, the online digital process was really simple and efficient and the car was delivered in perfect condition with no hassle. The customer service and quick responses to queries during the contract have been excellent. I highly recommend this flexible arrangement through Wagonex.

Rating:  5/5

After my review below and as they responsed they did quickly resolve my issue and promised to take on board feedback. My inital review should have been 3 stars not 2 (2 would start to border on dishonest practices which was not the case). Based on contacting me and resolving the issue within a day I have move them back to 4 stars in the hope they take on board the feedback -------------------------------------------------- Pretty terrible, they are insurance brokers as far as i can work out but I have asked for a re-quote on an exisiting subscription and no response.. I really wish there were more reviews before i used them. On my exisiting rental they were so slow to respond to anything. its only once they passed my details to the actual car rental firm (MyCarDirect) that things happened and I experienced actual customer service!

Rating:  4/5

Don’t trust these people! They will store your information without consent and ignore any complaints. Avoid the hassle go with someone more trustworthy Avoid this company😡😡😡😡😡😡😡😡

Rating:  1/5

Excellent company to deal with and most importantly they do not rip you off

Rating:  5/5

Generally, all the admin went smoothly. Wagonex is a “hub” through which other companies use and this is not the first time I have used Wagonex. The company I was linked to by my choice of vehicle was Drivalia. Although the car I was allotted was a few years old and a little battered (by a previous client’s accident), it was otherwise a good vehicle and suited for my purposes. Despite the rims also being scratched, and the “markings” on the vehicle receipt form being covered in representative damage, I’m sure plenty were not noted. It would not have been possible. Despite my misgivings that costs could be arbitrarily added on handing back, it all went smoothly and I had no need to have worried as “All Good” was marked on the return form. Quick, painless and honest. I had the vehicle from 8 Jul to 6 Oct.

Rating:  5/5

Absolutely disgusted. I explained to the team I had been in hospital due to mental and losing a baby and explained my situation. They bypassed I was a vulnerable customer and I explained my new address was allowed to be known as I was moved as per police recommendation due to an issue with my family… they called me when I was out with my friend who took me out for the day due to my mental health and they recovery team were outside my new address and the poor team felt so bad when I broke down in tears as it resulted in me not being able to go to work as I am a community care worker so I no longer have a job. No one told me the car was being collected and I livid the way I have been treated. Quick enough to take your money but not quick enough to help you.

Rating:  1/5

Have left me high and dry to arrange collection of my car by myself. Whats the point of this company selling subscriptions if they don't even provide a basic on hire / off hire support. Amended my review from 1 to 4 stars. It shouldn’t have taken a 1 star review for support but they fixed it up in the end. Thank you.

Rating:  4/5

Wagonex outsourced the vehicle lease to My Car Direct who are an atrocious organisation. The very expensive Tesla was delivered covered in scratches, so many so that the delivery people were laughing out load and even said “you can scratch the wheels as much as you like because they are so scratched already, no one would even notice”. I was left shocked and extremely disappointed after being excited to have my first Tesla. There were teeth marks or something that resembled teeth marks in the back in the upholstery and foot marks/scratches on the back of the front seats. Just embarrassing. Then the one and only Key provided (shaped like a credit card) snapped in half on day 2 (before the keyless app entry was approved), (the key card must have been weak because I only look it out of my pocket without force and it crumbled), meaning we were locked out of the car for 2 days waiting for the app approval to be granted. The car had been left out side our house in the way of big vehicles so we were stressed about the idea of not being able to move it before the bin men came! Luckily the app gave approval for remote access in time. We complained. I was told that the vehicle isn’t new and that I should maybe adjust my expectations but they agreed to put on a waiting list to receive the next one available. A month and a half later, I called again to see when we would be likely to receive a new one and I was informed I hadn’t been put on the list but they would add me now. I complained that I had been misled, the response was, well you haven’t called to follow up very soon so we didn’t think you really wanted one. I phoned Wagonex to complain about My Car Direct as they introduced us and they said it’s nothing to do with them. Not the attitude I’d expect. No one even offered to try and help. They said I had no way to get out of the subscription either. My only option was to give notice 2 weeks before the end of the subscription and give the car back after completing the full 6 month contract. It’s just not the service or experience I’d expect when engaging on a subscription to receive a prestigious brand of vehicle like Tesla. The whole experience was horrendous. I would never use either company again. DO NOT USE!

Rating:  1/5