Land Rover Jaguar are behind the team at Pivotal Car Subscriptions and unlike the other providers, Pivotal offers a level of membership that dictates the type of car you drive.
The subscription from Pivotal includes the vehicle, maintenance, road fund licence and breakdown cover, as well as fully comprehensive insurance. At this moment in time, this service is only available to 30 year olds and over who must have at least 2 years no claims bonus.
Terms are usually 3 months and require an additional charge if you want to change or end your vehicle within this period.
Pivotal’s process is really easy and the website is clear, as follows:
Excess Mileage is chargeable
Pivotal charges a one-off joining fee of £550. If you wish to switch a vehicle before the stated term then a fee of £200 is payable.
Pivotal offers 4 tiers currently:
All subscriptions include rental, maintenance, breakdown assistance, road fund licence and insurance. The excess on the insurance is currently £1000.
Cancellation is free as long as notice is given in the correct notice period.
To give you an idea of the vehicles available in the tiers, please see below:
Land Rover and Jaguar models are the only brands offered currently. These include the Land Rover Discovery Sport, Jaguar F-Pace, Range Rover Velar, Range Rover Sport.
Pivotal is also introducing a wide range of pure electric vehicles in the future, but for now, the Jaguar I-PACE is available. Plugin Hybrids are also available on a limited basis.
Pivotal requires 14 days’ notice for the termination of a car subscription contract after the 3 months contract.
Early switching is available for a fee of £250.00
Pivotal is unique in that it offers, and is backed by Jaguar Land Rover, so the cars are prestigious but this is reflected in the price.
We understand that the cars may not be new and may have been out previously or are registered, corporate demonstrators.
Pivotal is aiming for the prestigious car subscription market and is backed by JLR to utilise their cars as the best possible revenue generator. They also now offer penalty-free pauses which is a big positive in the car subscription sector.
Subscriptions are available on a tier level and have a very limited range of vehicles. The vehicle may also not be a new car and could be swapped with notice by Pivotal during the subscription period.
Felt the initial signup and communication was fantastic and was offered a brand new Land Rover Defender 110 which I was told was a rarity. During the contract, I realised that the Defender didn't suit my needs so sent a couple of emails to discuss swapping to something like a Range Rover Sport. Telephone communication was received to discuss this and I was told that the Range Rover Sport's were prioritised for longer standing customers, I discussed sending the Defender back and was asked if I was sure, as if I did want a Range Rover Sport I would go to the back of the queue and be treated as a new customer. I wasn't sure if this was sales speak or the truth, but fel that thr Pivotal service wasn't as flexible as explained at the beginning of the contract. A shame as everything else has been very good.
Rating: 3/5
Excellent customer service and communication from Pivotal, the sign up process and documentation is straightforward and transparent. Looking forward to the arrival of our RR Sport on the 8th
Rating: 5/5
I've waited some time into my membership before writing this review. I had a brand new iPace delivered to me in July, perfect handover and the car was an amazing spec. Communication with the team has been transparent and speedy. I had a small issue with the car itself, but between Pivotal and the local dealer they handled it perfectly. I've worked in Automotive Management for over 20 years and I can see why Pivotal and subscription are the future.
Rating: 5/5
Not sure where to start really! Unfortunately, I made a decision to become a Pivotal Business Customer and took out 3 subscriptions/vehicles which I now truly regret. The most recent nightmare was today when I had a Rage Rover delivered with lots of Damage to the Interior and filthy exterior. They called me this morning to tell me there would be a delay as the car was being valeted. However, they left the £5.99 local petrol station car wash receipt in the car (Image attached). I called to say I was unhappy with the vehicle that had been delivered and was told a senior manager would call me to resolve the issue. A guy by the name of Leon then calls me and claimed to be (Head of Sales) who quite frankly just made the situation and my opinion of Pivotal 10 times worse than it already was. He was extremely patronising and argumentative without actually taking the time to review the complaint and look at the pictures. I then asked to speak to his manager as he was being really rude, to be told in a very patronising manner that the Managing Director (John Murphy) will call me in 28 days! I am left with paying for a damaged, dirty vehicle which is not the vehicle I ordered and a very poor customer service experience (if you call it that) If this is the way you treat your customers then there's no surprise you have such a poor review score on all the forums.
Rating: 1/5
Subscription is a great way to try a new car. I'd never had a Jaguar and to be able to get a new one with maintenance, insurance all included in one simple monthly payment is so convenient. The scheme is 5 star. Car was great. Pivotal were a joy to deal with - I had one or two issues to resolve and they sorted them immediately. I should especially mention Donna and Jason. I will not hesiate to rejoin the scheme as nec.
Rating: 5/5
Had a really pleasant experience using Pivotal recently. Expectations really well managed at each step of the way and follow ups after each call and request to ensure it was correct. Really excellent customer service which is the diametric opposite of using OnTo Now happily driving a Range Rover Sport which the kids adore.
Rating: 5/5
Excellent and timely service despite all market disruptions at the time of signing up and receiving the vehicle. I was very impressed how well each team dealt with their step of the process and how well coordinated all teams were to ultimately deliver the vehicle within the promised timelines and at the exact agreed time. I love the car, the interior, and the drive and the Jaguar Remote app is smartly connected to other apps I love to use such as Spotify.
Rating: 5/5
I had an issue with a vehicle and Jason Seaby was understanding, efficient and professional, he dealt with my problem immediately. Very good customer service!
Rating: 5/5
Great staff and all very smooth. Will be continuing to use.
Rating: 5/5
Been with Pivotal from the beginning. Can’t speak highly enough about the product, the service and the professionalism. Just returned my Defender one of many cars I’ve had via Pivotal. Order it up and before you know it it’s delivered to NE Scotland. So much better than the dealership process. Should any issues arise the team are always around to help and listen. Shout out to Matt. See you next time - later in the year.
Rating: 5/5
I am very satisfied with the service provided by Pivotal and the team. I would like to express my sincere gratitude to Mason Steel for his assistance with my ongoing car service which was completed smoothly.
Rating: 5/5
I cannot thank Pivotal enough for the outstanding support they have provided during what has been a very stressful and difficult time following an accident involving my Range Rover Sport. From the very beginning, the team has been professional, understanding, and genuinely committed to helping me. A special mention must go to Joanna, who has been absolutely exceptional throughout the entire process. Her communication, patience, empathy, and professionalism have been second to none. She always took the time to listen to my concerns, keep me updated, and provide reassurance whenever I needed it. What impressed me most was the effort Pivotal made to accommodate my needs. They arranged a replacement Range Rover Sport that was not only very similar to my own vehicle but, in some respects, even better equipped. This showed a genuine commitment to customer satisfaction and helped make a very difficult situation much easier to manage. Although I would naturally prefer to have my own vehicle back, the support and consideration shown by Joanna and the wider team have been truly outstanding. They have treated me with respect, understanding, and care throughout the process, and I have always felt that my concerns were being taken seriously. In difficult situations, people remember how they are treated, and the service I have received from Pivotal will not be forgotten. I am incredibly grateful for all their help and would not hesitate to recommend them to others. Thank you again to Joanna and the entire Pivotal team for going above and beyond.
Rating: 5/5
5 star experience from start to finish. From placing the inquiry to approval and acceptance which was straight forward. Waj was great from customer onboarding. Selected the car and transparency on time scales and delivery was on point. Was told 2 weeks and it was exactly that and delivered exactly on time by a professional gentlemen who gave me a full vehicle tour upon arrival. Great end to end experience. Car is more than I expected.
Rating: 5/5
Brilliant customer service by all the team
Rating: 5/5
Absolutely delighted with the Velar I chose. From the very first enquiry through to delivery, the entire experience was exceptional. The team were professional, knowledgeable, friendly and kept me informed every step of the way. Nothing was too much trouble, and the whole process was seamless and stress-free. Delivery was first class, making the handover feel really special, and the car itself is simply fabulous. The quality, comfort, technology and attention to detail are outstanding – true luxury at its finest. A huge thank you to everyone involved. Excellent customer service, a fantastic experience, and a car that exceeds all expectations. I couldn’t be happier and would highly recommend them to anyone looking for a premium vehicle with a different experience.
Rating: 5/5
Exceptional service. Toby and Rowena were tremendously helpful and supportive. Thanks for your help again. This company is highly recommended
Rating: 5/5
Car arrived in a disappointing condition, door handle stuck out and wouldn't retract, barrel of wheels clearly hadn't been cleaned for some time, letters missing from rear badging. I have been provided with a courtesy vehicle however this doesn't make up for the disappointment when paying such a premium for a top end vehicle. I have now been with pivotal for just 2 weeks and already debating handing the vehicle back at the end of the 3 month term.
Rating: 3/5
Started off as InMotion Ventures 3 Limited and was one of the original first customers, now with PE Backing is going downhill and sadly so is their customer service ! Only interested in New Customers not Customer retention especially members over 6 years and basic waffle email answers if you ask for anything or challenge the complaints procedure and if you want a special car OMG its invitation only and never mind that you have had for the last 6 years the most expensive vehicle as counts as nothing ! Now it’s every other month there is some sort of change Price Increase, Terms & Condition change so their insurance is a joke, and Excess is more than the best cars monthly costs ! Plus the prices have gone up in the last 2.5 years by over 25%.......... Plus, once it was a car every 6 months even in Covid ! Now it's lucky if you get one changed every 1 &1/2 Years and when the Data services run out after a year you have to pay ! Plus, the Marketing material shows a Range Rover SV which they have never had that car as well as doing this with the other models too !
Rating: 1/5
Pivotal fleeced me hundreds of pounds for minor wear and tear on return. The also charged me for lack of fuel when it was returned with the correct level. Be warned - you get stung for BIG charges when you return the vehicle. Pivotal have reached out to dismiss my concerns - despite admitting they got some of the charges wrong.
Rating: 1/5
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