Land Rover Jaguar are behind the team at Pivotal Car Subscriptions and unlike the other providers, Pivotal offers a level of membership that dictates the type of car you drive.
The subscription from Pivotal includes the vehicle, maintenance, road fund licence and breakdown cover, as well as fully comprehensive insurance. At this moment in time, this service is only available to 30 year olds and over who must have at least 2 years no claims bonus.
Terms are usually 3 months and require an additional charge if you want to change or end your vehicle within this period.
Pivotal’s process is really easy and the website is clear, as follows:
Excess Mileage is chargeable
Pivotal charges a one-off joining fee of £550. If you wish to switch a vehicle before the stated term then a fee of £200 is payable.
Pivotal offers 4 tiers currently:
All subscriptions include rental, maintenance, breakdown assistance, road fund licence and insurance. The excess on the insurance is currently £1000.
Cancellation is free as long as notice is given in the correct notice period.
To give you an idea of the vehicles available in the tiers, please see below:
Land Rover and Jaguar models are the only brands offered currently. These include the Land Rover Discovery Sport, Jaguar F-Pace, Range Rover Velar, Range Rover Sport.
Pivotal is also introducing a wide range of pure electric vehicles in the future, but for now, the Jaguar I-PACE is available. Plugin Hybrids are also available on a limited basis.
Pivotal requires 14 days’ notice for the termination of a car subscription contract after the 3 months contract.
Early switching is available for a fee of £250.00
Pivotal is unique in that it offers, and is backed by Jaguar Land Rover, so the cars are prestigious but this is reflected in the price.
We understand that the cars may not be new and may have been out previously or are registered, corporate demonstrators.
Pivotal is currently on the following social channels:
Pivotal is aiming for the prestigious car subscription market and is backed by JLR to utilise their cars as the best possible revenue generator. They also now offer penalty-free pauses which is a big positive in the car subscription sector.
Subscriptions are available on a tier level and have a very limited range of vehicles. The vehicle may also not be a new car and could be swapped with notice by Pivotal during the subscription period.
Felt the initial signup and communication was fantastic and was offered a brand new Land Rover Defender 110 which I was told was a rarity. During the contract, I realised that the Defender didn't suit my needs so sent a couple of emails to discuss swapping to something like a Range Rover Sport. Telephone communication was received to discuss this and I was told that the Range Rover Sport's were prioritised for longer standing customers, I discussed sending the Defender back and was asked if I was sure, as if I did want a Range Rover Sport I would go to the back of the queue and be treated as a new customer. I wasn't sure if this was sales speak or the truth, but fel that thr Pivotal service wasn't as flexible as explained at the beginning of the contract. A shame as everything else has been very good.
Excellent customer service and communication from Pivotal, the sign up process and documentation is straightforward and transparent. Looking forward to the arrival of our RR Sport on the 8th
I've waited some time into my membership before writing this review. I had a brand new iPace delivered to me in July, perfect handover and the car was an amazing spec. Communication with the team has been transparent and speedy. I had a small issue with the car itself, but between Pivotal and the local dealer they handled it perfectly. I've worked in Automotive Management for over 20 years and I can see why Pivotal and subscription are the future.
Not sure where to start really! Unfortunately, I made a decision to become a Pivotal Business Customer and took out 3 subscriptions/vehicles which I now truly regret. The most recent nightmare was today when I had a Rage Rover delivered with lots of Damage to the Interior and filthy exterior. They called me this morning to tell me there would be a delay as the car was being valeted. However, they left the £5.99 local petrol station car wash receipt in the car (Image attached). I called to say I was unhappy with the vehicle that had been delivered and was told a senior manager would call me to resolve the issue. A guy by the name of Leon then calls me and claimed to be (Head of Sales) who quite frankly just made the situation and my opinion of Pivotal 10 times worse than it already was. He was extremely patronising and argumentative without actually taking the time to review the complaint and look at the pictures. I then asked to speak to his manager as he was being really rude, to be told in a very patronising manner that the Managing Director (John Murphy) will call me in 28 days! I am left with paying for a damaged, dirty vehicle which is not the vehicle I ordered and a very poor customer service experience (if you call it that) If this is the way you treat your customers then there's no surprise you have such a poor review score on all the forums.
Subscription is a great way to try a new car. I'd never had a Jaguar and to be able to get a new one with maintenance, insurance all included in one simple monthly payment is so convenient. The scheme is 5 star. Car was great. Pivotal were a joy to deal with - I had one or two issues to resolve and they sorted them immediately. I should especially mention Donna and Jason. I will not hesiate to rejoin the scheme as nec.
Had a really pleasant experience using Pivotal recently. Expectations really well managed at each step of the way and follow ups after each call and request to ensure it was correct. Really excellent customer service which is the diametric opposite of using OnTo Now happily driving a Range Rover Sport which the kids adore.
Excellent and timely service despite all market disruptions at the time of signing up and receiving the vehicle. I was very impressed how well each team dealt with their step of the process and how well coordinated all teams were to ultimately deliver the vehicle within the promised timelines and at the exact agreed time. I love the car, the interior, and the drive and the Jaguar Remote app is smartly connected to other apps I love to use such as Spotify.
I had an issue with a vehicle and Jason Seaby was understanding, efficient and professional, he dealt with my problem immediately. Very good customer service!
Great staff and all very smooth. Will be continuing to use.
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