Drive Fuze

The sign up process and delivery of the vehicle was great and the customer service all along was very good. My only niggle was, I understood I needed to give 2 weeks notice to end the contract, which I did, however as the day I gave notice went beyond the 'monthly renewal date' meant I had to give nearer 4 weeks notice, or I could have let the vehicle go after 2 weeks but would have still paid for the full month. In the end I kept the vehicle for the remainder of the month. One other point to feedback, when the car was dropped off they took circa 7-8 photos of the vehicle, however on collection there were 30+ photo's taken, I was worried that they may bring something up about the vehicle that was damaged etc which I would have no proof as there was no 'before' evidence. As it was I was 100% confident there was absolutely no damage whatsoever to the vehicle and they refunded me my deposit (less delivery charge) and a few miles that I went over the allowance.

Rating:  4/5

Customer service is awful. They charged me a delivery fee and the subscription the fee starts on the day of delivery. The car turn up at 18.00. When I complained about paying for a day that I didn't have the car I was basically told tough cancel. Now I've given two weeks notice as they requested, and the collection fee is higher than the delivery fee. I've also been told that the monthly subscription fee is non refundable for the days after the car is collected. So it's 11 days I'm paying for that I don't have a car. So with the day lost on delivery I have paid for 12 day's subscription, with no car. Customer service is very poor. There's a complete lack of interest in customer service, only interested in taking money for nothing in return. Will never use again, or recommend them to anyone.

Rating:  1/5

So far so good! Contrary to other reviews customer service is excellent. The digital experience on the website is great too. If you read the website and terms all the charges are very clear. The delivery process was smooth and a small issue with the car specification was dealt with promptly. I plan to have the car for no more than 6 months so the Drive Fuze model works really well for me.

Rating:  5/5

I had a phenomenal experience with Drive Fuze. Really great communication through the process from Sophie and Yossef who were able to answer questions on how the process works, move delivery dates around, and organise a very very simple collection up. Their responses are quick, articulate and very very friendly - real great customer experience. Well done!

Rating:  5/5

Decent options and good customer service, but appalling value for money. Once you add on delivery and collection charges the costs of using an using an entry level vehicle for a month becomes hugely excessive. Wouldn't recommend and wouldn't use again

Rating:  4/5

Very friendly and efficient customer service. I leased a car for 2 months while my own vehicle was in for repair. Delivery £119 and collection £149 charges were extra but still generally worked out more cost effective than hiring a car and more flexible than longer term leasing. The deposit was refunded very promptly and would definitely use again.

Rating:  5/5

I had an issue and had to call their helpline where I spoke to Yossef. He was brilliant, he checked everything with his manager, and even after I went away thinking nothing more could be done, he called me back two hours later to say he'd been looking into it more and was able to provide a really good solution. Would highly recommend him to the management as someone to hold onto and use as an example.

Rating:  5/5

Great concept and great company. Car was given to me basically brand new it was such a good car and I’m so pleased to of found drive fuze. I would highly recommend!

Rating:  5/5

I tried to use the company, but found in the small print of the T&Cs a list of professions that they won't do business with. Unfortunately I work for a company that provides services to the Gambling Industry so they won't do business with me. TBH I'm shocked that they would have such a policy, I could work in IT in the office next door, leave the car at home at in the same place overnight, make the same journey and park in the same space in the office parking spaces and be ok to use the service. It's mind blowing that a company would operate in such a way and I wonder if they would have told me had I not read through their (pages and pages of) T&Cs. Advice would be to read through all their T&C as you may find you've inadvertently gone against their rules with out knowing so, as I've never seen a list of professions that a company wont deal with before (apart from comments about illegal activity which gambling obviously is not). edit. many thanks for your reply. whilst I understand you're bound by your insurance company, I don't understand why in this day and age it would be something that an insurance company wouldn't provide? (your competitors dont have such restrictions). Is there data to dack up that I'm going to drive irresponsibly if I work in a highly regulated industry like gambling. I clearly stated to your operative that I worked for a gambling content supplier not a gambling company, however was still told no. please provide a direct contact for you so I can email you should you wish to look at if you can insure me or directly email me. you have my email in the conversation I've already had with your support where they told me they couldn't help me (I'm sure there haven't been that many over the last few days about this)

Rating:  1/5

Very helpful staff on the phone & Live chat, particularly Sophie & Heather. Will definitely use you again should my business need it, car came clean / brand new! drive handed it over perfectly.

Rating:  5/5

I rented a 7 seater for a month. The process with drive fuze was straightforward and the car (Volvo XC90) was a newish model - just over a year old. Delivery - though expensive- was straightforward. I really appreciated how they were not looking to catch me out on damage when returning the vehicle - unlike most rental companies. Also, they were the only company accepting new licence holders.

Rating:  5/5

Great customer service. I had ordered the Formentor and since the start of the process the customer service has been really good. There were some issues along the way in regards to the car mechanically and cleanliness, but they have and currently are handling and managing it really well and regardless of the back and forth emails (mainly from me XD), they were very nice and accommodating. I want to give a special shout out to Yossef, who has been brilliant. I can see that people are leaving bad reviews purely because they were not successful in the application or because of other charges. You shouldn't leave a review if you haven't actually received the service. And all their costs/charges are very clear on their websites and FAQs. Something that, unfortunately, people don't read. Overall, happy with the service so far.

Rating:  5/5

Submitted all of my documents and a few days later told i was rejected without giving no information. Requested for my data to be deleted…. No answer. I DO NOT trust this company.

Rating:  1/5